James Lamont and Joe Leahy of FT report that it now costs as much to hire someone in a US call center as in an Indian one. The owners of Indian call centers are now threatening to replace their workers with Americans. Suresh Vaswani, who is co-CEO of Wipro, says that his workforce will increase from 39% non-Indian to 50% non-Indian.
How much further can this farce run before the American people understand that they’re being taken advantage of?